Our Return Policy
Phat Toy’s Return Policy is based on a simple principle – 100% Customer Satisfaction Guaranteed on Every Order.
If there is a malfunction and item does not work for any reason whatsoever during the first 7-10 days of ownership, then you can return the item to us for a replacement, same selection or a full refund.
If an item does not perform because of a manufacturer’s defect, then return it to us. We’ll replace it without charge.
How to Return an Item We understand that returns are sometimes necessary for a wide variety of reasons.
You can return an item online or directly through our customer service department.
To reach a customer service representative, you can fill out your request on the Contact Us page or over the telephone at 1-866-742-8869 at any time.
After talking with the customer service representative and determining a course of action, you’ll need to print out and complete Our Returns Request form and include it as well as the item you’re returning.
All returns should be mailed to: Phat Toys, 3314 E. 7th Street, Long Beach, CA 90804
Please allow up to 3 weeks for us to receive and process your return.
If you have a question at any time regarding the status of your return, you can request an update through our Online Customer Service department or call 1-866-742-8869 to speak directly with a customer service representative at any time.